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List of publications on a keyword: «small and medium business»

  • CRM systems in the digitalization of small and medium-sized businesses.

    Proceeding
    Socio-Economic Processes of Modern Society
    Authors:
    Alla I. Popova, Svetlana I. Golovkina, Natalia V. Valebnikova
    Work direction:
    Вопросы социально-экономической эффективности предприятий
    Abstract:
    The article discusses the process of digital transformation of small and medium-sized businesses using CRM systems. The introduction of CRM systems has allowed many small and medium-sized businesses to optimize their business processes, reduce labor costs, resources and remain competitive even in difficult economic conditions. Digital transformation of small and medium-sized businesses using such a tool as a CRM system enables businesses to actively develop.
    Keywords:
    digital transformation, digital, CRM system, small and medium business
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